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Your Deerhurst Experience This Year

Your Deerhurst Experience This Year

 

Thank You For Making Our Re-Opening Such an Amazing Experience

It was with great excitement and careful preparations that the Deerhurst team re-opened the resort for hotel stays as of June 12, 2020.  While the resort experience has been altered somewhat to ensure Covid prevention measures are in full force,  everything you love about Muskoka – the lake, natural beauty, fresh air and cottage country relaxation – are available for you to enjoy,  just as it has since Deerhurst opened in 1896.  Also be assured that we are taking the utmost measures for the safety and comfort of our guests, our hosts and our community. 

While only a few of our indoor activities are not currently available, we will expand our services and amenities even more as provincial restrictions are eased and safe protocols can be established. Please watch this page for updates.  Updated August 20, 2020.

KEY MEASURES IN PLACE:

  • Face masks are required in indoor public spaces as mandated by the Simcoe Muskoka Health Department. Please be prepared to wear a face mask at any public indoor space at the resort including the lobby, hallways, washrooms, spa etc
  • All restaurants and bars in Ontario are now required to record the name and contact information of every patron/party who enters an indoor or outdoor dining area. The information will be held for at least one month and only disclosed to a medical officer of health or an inspector when requested for the purpose of contact tracing if required.
  • Guests and hosts will be required to follow Covid measures including social distancing, hygiene practices and staying home and seeking medical attention if feeling unwell
  • All hosts will wear face masks or face shields
  • Frequent disinfecting of all high touch areas
  • Hand sanitizer stations at key traffic areas and entrances
  • Curbside check-in
  • No housekeeping service during stay
  • Curbside Menu take out (guests and public) and delivery service to guest rooms 
  • Expanded green space for guest use on Deerhurst Lakeside back 9 holes to allow for extra social distancing
  • Specific chaise lounge and Muskoka chair placement to ensure social distance at waterfront 
  • Debit or credit payment only; no cash transactions
  • No resort shuttle service 

WHAT TO BRING:

  • Personal supply of hand sanitizer or wipes
  • Your own face masks or other PPE if using them
  • Beach towels – towel service will not be available until further notice however towels may be purchased at the General Store
  • Personal life jackets if you have them 
  • Your favourite board games! (Deerhurst will not be lending board games since they cannot be effectively sanitized)
  • Grocery staples if staying in a unit with kitchen facilities to avoid local grocery trips

RESORT ACCESS: 

Please be aware that Deerhurst’s waterfront and grounds are for the exclusive use of resort guests and homeowners.  Especially with social distancing limiting capacity, no outside visitors are permitted to use amenities that are provided through the resort fee, even if visiting registered guests. This is to ensure all guests can fully enjoy the facilities they are paying for. Thank you.

GUEST WRISTBANDS are required to access the waterfront, grounds and the activities and benefits included with the  resort fee. Guests 5 and under will not need to wear a wrist band. Separate  wristbands are provided for waterfront activities after signing a waiver.  

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  • As of July 13th, face masks are required in indoor public spaces as mandated by the Simcoe Muskoka Health Department. Please be prepared to wear a face mask at any public indoor space at the resort including the lobby, hallways, washrooms, spa etc.
  • All Deerhurst hosts, guests and patrons are required to practice social distancing, frequent hand washing and/or use of hand sanitizer, and self-isolate and seek medical attention if experiencing symptoms.
  • All Deerhurst hosts will wear face masks or face shields where more appropriate
  • Frequently touched surfaces in common areas will be sanitized with increased regularity
  • Housekeepers, kitchen and dishwashing staff are required to use protective gloves
  • Placement of hand sanitizer dispensers in all high traffic areas
  • Social distancing and hygiene reminders will be posted throughout key areas and included in guest information

 

  • Curbside check-in with key delivery upon notifying Guest Services of your arrival by phone
  • Plexiglas shields at main reception desk and other key guest service areas
  • One-time use guest welcome information
  • Increased disinfecting of frequently touched areas in guest rooms: doorknobs, light switches, toilet handles, faucets, taps, coffee machines, safe deposit pin pads, thermostats, telephones, remote controls, desk and counter surfaces, shampoo and conditioner dispensers, dresser drawer knobs and patio door handles
  • No stayover housekeeping service (i.e. no daily towel refresh, bed making, tidying)
  • All housekeeping hosts are required to wear protective gloves
  • Unnecessary decorative linens have been removed
  • No resort shuttle service

Executive Chef, Rory Golden and his culinary team have designed quality dining experiences that you expect at Deerhurst that can be easily enjoyed in our restaurants, patios or in the comfort of your accommodation, most of which feature dining and kitchen areas. 

  • As of August 7, 2020, Ontario regulation 362/20 was amended adding:
    Any restaurant or bar in Ontario is responsible to record the name and contact information of every patron/party who enters an indoor or outdoor dining area. The information will be held for at least one month and only disclosed to a medical officer of health or an inspector when requested for the purpose of contact tracing if required.
  • In-restaurant and patio dining now available at Compass Wine, Spirits and Beer. See details and menu here
  • In-restaurant and patio dining now available in the Eclipse Restaurant and Terrace. See details and menu here
  • In-restaurant and patio dining now available at Maple Pub and Patio. See details and menu here
  • Take-out food and beverage orders are available for in-room dining or local resident orders with choices for individuals and families. Delivery to guest rooms also available. See Curbside & Guest Room Delivery Menu here
  • Alcoholic beverages included in curbside orders may only be consumed in guest rooms since no other indoor or outdoor areas are currently licensed. (Golf course beverages must be purchased at the course.)
  • One time use and online menus
  • Payment via debit, credit or room charge only
  • One-time use recyclable containers will be used 

 CURBSIDE & GUEST ROOM DELIVERY MENU 

  • BREAKFAST | 7:30am - 11am
  • DINNER | 5PM - 10pm
  • DESSERTS | 5PM - 10pm

Both Deerhurst golf courses are now open for the season. 

  • Deerhurst Lakeside – Front 9 holes only to allow for additional green space for guest use on the back nine
  • Deerhurst Highlands – Full 18 holes
  • Driving ranges & putting greens on both courses will be available, but number of players using them at one time will be limited
  • Arrival at pro shop no earlier than 30 minutes prior to tee time, and departure is required immediately after the round
  • A maximum of 4 people will be allowed in the pro shops at any one time 
  • Golfers can pay in the golf shop by debit or credit card - no cash transactions
  • Retail items will be available for purchase in the pro shops
  • Golfers will have their own golf cart unless from the same address. (Walking is encouraged at Deerhurst Lakeside.)
  • Bunker rakes and ball washers will not be on course
  • Flags will stay in the holes (not to be touched) and the hole will have a barrier in it so the ball does not go all the way in the hole
  • Food and beverage service will be available at the courses. At Deerhurst Lakeside, pre-made sandwiches and snacks will be offered at the pro-shop. At Deerhurst Highlands, to-go selections will be available at the half-way house between Holes #1 and #10
  • High traffic touch points on golf carts and in pro shop will be sanitized regularly
  • Hand sanitizer stations at door entrances
  • Tee time intervals to be expanded to ensure distancing between groups 
  • No bag drop service 

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Most recreational activities are now available, albeit with adjusted Covid-prevention protocols. Some activities remain closed until allowed to open or safe practises are developed. The timeless benefits of a Muskoka retreat are of courses available as always – the serenity of the  lake, rejuvenating fresh air and the adventure and exhilaration of simply being in nature.

  • All recreation equipment will be sanitized 
  • Face shields or masks will be worn by hosts
  • Plexiglas at guest service counters 
  • Reduced capacity and/or staggered times 
  • Digital waivers

ACTIVITIES NOW AVAILABLE 
Dependent on weather and/or water temperature. All activities marked with * are included with resort fee and are available for guest use only. Availability of activities and facilities is based on provincial restrictions in place and may be subject to change.

  • The Lakeside Lodge, Summit Lodges and Oasis outdoor pools are open for guests daily from 9am - 7pm. Due to social distancing requirements, a 30 minute swim time is allowed in order for other guests to have a turn enjoying the pool. Hot tub not available due to current public health measures. 
  • Indoor Pool open for guests daily 7am - 9pm.  Hot tub not be available due to current public health measures
  • Sunset Bay, Main Waterfront & Beach* – beach chairs are placed for social distancing and cannot be moved
  • Silent Watercraft*  Canoes,Kayaks, Stand-up Paddle Boards, Corcles (round kayaks)
  • Petting Farm at the Deerhurst Riding Stable Pay-as-you-play 
  • Yamaha ATV Riding Adventures Pay-as-you-play 
  • SWS Water Sports provided by Muskoka's premier water sports professionals: Waterskiing, wakeboarding (including cable park), Wakesurfing, Tubing and Jet Ski Rentals. Pay-as-you-play; advance booking required.
  • Schiller Water Bikes Pay-as-you-play
  • Added green space* on the back 9 holes of the Deerhurst Lakeside golf course which will be used for walking, running, fun fitness trail, mini-soccer field or other outdoor enjoyment
  • Disc golf course and equipment - included in resort fee for guests; available to the public $20/person
  • Hiking Trails*  - Lookout Hiking Trail and Sanctuary Hiking Trail
  • New Fun Fitness Trail - Lakeside Green Space
  • Paintball - Pay-as-you-play; advance booking 
  • Tennis Courts* and equipment (tennis balls by purchase only)  
  • Basketball and equipment*
  • Sand Volleyball Court and equipment*
  • Eclipse Art Gallery 
  • Amba Spa - Some services will not be available see website for details
  • Arrowhead Park Day-use trails only; vehicle permit required
  • Algonquin Park Day-use trails only; vehicle permit required
  • Treetop Trekking 
  • Escape Cabins
  • Pontoon Boat Rentals or Tours - for private groups only due to social distancing requirements
  • Stargazer Ridge Children’s Arcade

ACTIVITIES - AVAILABILITY TO BE DETERMINED

ACTIVITIES NOT AVAILABLE UNTIL FURTHER NOTICE

  • Splash Zone Inflatable Water Park on the lake
  • Fitness Room
  • Rock Climbing Wall
  • Board Games – please bring your own
  • Treehouse Playspace
  • Beach towel service