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Your Deerhurst Experience This Year

Our Commitment to Covid Safety for Our Guests, Hosts and Community

 

Deerhurst Resort has been awarded the Safe Travels Stamp for practising the standardized global health and hygiene protocols of the World Travel & Tourism Council (WTTC). The Safe Travels Stamp is an international symbol designed to allow travellers to recognize companies around the world who have adopted the WTTC’s health and hygiene protocols. For more information, click here.

 

Provincial Stay-At-Home Order & Enhanced Public Safety Measures 

Effective January 14, 2021 to February 11, 2021 (12:01am)

Guests, friends, homeowners and community, we want to share how this week’s province-wide stay-at-home order and enhanced public health restrictions will affect Deerhurst Resort through to February 11, 2021 (unless the restrictions are extended). First and foremost, we encourage all guests, hosts and homeowners to respect and follow these measures fully, including travel only when it is essential. 

Following these new restrictions, Deerhurst Resort will operate in a limited capacity, allowing for overnight accommodation (housing) and take-out food service only. In the spirit of the stay-at-home mandate, we have closed our winter sports shop and are not providing recreational equipment. It’s roof over the head time. That’s all.

Contrary to our ingrained hospitality, we find ourselves asking all guests to consider their reasons for travel during this period. We cannot, however, evaluate anyone’s need for accommodation, only guests themselves can determine that.  Valid reasons might be to isolate, conduct temporary essential work in the area or for personal reasons that require alternative overnight arrangements.  

You could ask, why not just close down the resort, as we did voluntarily last March?  Most importantly, we want to be there if we’re needed.  Although we expect very few – if any – guests at the resort for the time being, we feel that remaining open is an opportunity for us to be helpful, should individuals or our community need it, and also best prepares us to welcome you back when the time is right.  

To cancel your upcoming reservation for stays up until February 11th, please contact our Reservations team by email at info@deerhurstresort.com to avoid longer than normal wait times on the phone. 

Thank you for your patience, understanding, and most of all, for your commitment to do your part.  Let’s make this home stretch count.

Stay safe. We’ll see you back in Muskoka as soon as we can! 

Jesse Hamilton, General Manager

Measures in Effect (through February 11, 2021 with updates to be confirmed)

  • Indoor gatherings limited to your household only (those living alone can have close contact with one other household)
  • No indoor dining allowed. All restaurant reservations will be cancelled.
  • In-Room Dining is available for guest room delivery or pick-up
  • No indoor recreation facilities are allowed. Amba Spa, Indoor Pool, Fitness Room, Rock Climbing Wall, Stargazer Arcade, Family “Rec” Rooms and Escape Cabins will be closed. 
  • No outdoor recreational equipment will be provided. 
  • Petting Farm, Pony Rides and Sleigh Rides will NOT be permitted
  • Yamaha Riding Adventures snowmobile tours and children’s rides are NOT permitted
  • All ski hills are closed including Hidden Valley Highlands Ski Area
  • Arrowhead Provincial Park remains open
  • General Store will be available for sundries, pre-packaged sandwiches, coffee, etc.
  • Updated restrictions are noted below but see zone restriction summaries here.  

CONTINUING MEASURES

  • Temperature checks and screening are required prior to check-in. Should anyone in your family have symptoms, been in contact with a confirmed or possible Covid case, traveled outside the country or have a temperature of 38C or higher, we will be unable to permit entrance as a safety precaution for all our guests and hosts. Guests with a fever or other symptoms will be required to depart the resort, isolate and seek medical attention.
  • Face masks are required in indoor public spaces and outdoors when social distancing is not possible. Please be prepared to wear a face mask at any public indoor space at the resort including the lobby, hallways, washrooms, spa or in restaurants when not seated.
  • All guests and hosts (staff) will be required to follow Covid measures including wearing face masks in inside public spaces, social distancing, hand washing hygiene and staying home and seeking medical attention if feeling unwell
  • All hosts are required to complete and pass a screening test prior to arriving at the resort 
  • Frequent disinfecting of all high touch areas
  • Hand sanitizer stations at key traffic areas and entrances
  • No housekeeping service in guest rooms during stay 
  • Curbside Menu take out (guests and public) and delivery service to guest rooms 
  • Specific chaise lounge and Muskoka chair placement to ensure social distance at waterfront 
  • Debit or credit payment only; no cash transactions
  • No resort shuttle service 

WHAT TO BRING:

  • Your own cross-country skis, ice-skates and snowshoes if you have them
  • Personal supply of hand sanitizer or wipes
  • Your own face masks or other PPE if using them
  • Your favourite board games! (Deerhurst will not be lending board games since they cannot be effectively sanitized)
  • Grocery staples if staying in a unit with kitchen facilities to avoid local grocery trips

RESORT ACCESS: 

Please be aware that Deerhurst’s waterfront and grounds are for the exclusive use of resort guests and homeowners.  Especially with social distancing limiting capacity, no outside visitors are permitted to use amenities that are provided through the resort fee. This is to ensure all guests can fully enjoy the facilities they are paying for. Thank you.

GUEST WRISTBANDS are required to access the waterfront, grounds and the activities and benefits included with the  resort fee. Guests five years of age and under will not need to wear a wrist band. Separate  wristbands are provided for waterfront activities after signing a waiver. 

  • Temperature checks and screening are required prior to check-in. Should anyone in your party have symptoms, been in contact with a confirmed or possible Covid case, traveled outside the country or have a temperature of 38C or higher, we will be unable to permit entrance as a safety precaution for all our guests and hosts. Guests with a fever or other symptoms will be required to depart the resort, isolate and seek medical attention.
  • Gatherings are limited to one household only. 
  • Face masks are required in indoor public spaces. Be prepared to wear a face mask at any public indoor space at the resort including the lobby, hallways, washrooms, etc. or when leaving table at a restaurant.
  • All Deerhurst hosts, guests and patrons are required to practice social distancing, frequent hand washing and/or use of hand sanitizer, and self-isolate and seek medical attention if experiencing symptoms.
  • Frequently touched surfaces in common areas will be sanitized with increased regularity
  • Housekeepers, kitchen and dishwashing staff are required to use protective gloves
  • Placement of hand sanitizer dispensers in all high traffic areas
  • Social distancing and hygiene reminders  are posted throughout key areas and included in guest information

 

  • Temperature checks and screening are required at check-in 
  • Plexiglas shields at main reception desk and other key guest service areas
  • One-time use guest welcome information
  • Increased disinfecting of frequently touched areas in guest rooms: doorknobs, light switches, toilet handles, faucets, taps, coffee machines, safe deposit pin pads, thermostats, telephones, remote controls, desk and counter surfaces, shampoo and conditioner dispensers, dresser drawer knobs and patio door handles
  • No stayover housekeeping service (i.e. no daily towel refresh, bed making, tidying)
  • All housekeeping hosts are required to wear protective gloves
  • Unnecessary decorative linens have been removed
  • No resort shuttle service

Executive Chef, Rory Golden and his culinary team have designed quality dining experiences that you expect at Deerhurst that can be enjoyed in the comfort of your resort accommodation, most of which feature dining and kitchen areas.

Stay-at-Home/Enhanced Provincial Measures (Effective to at least February 11, 2021) 

  • No indoor dining allowed. All restaurant reservations will be cancelled.
  • In-Room Dining is available for guest room delivery or pick-up. See Curbside & Guest Room Delivery Menu here
  • The Deerhurst General Store will be available for sundries, pre-packaged sandwiches, coffee, etc.
  • Alcoholic beverages included in curbside orders cannot be consumed in guest room or at own home since no other indoor or outdoor areas are currently licensed. 
  • Payment via debit, credit or room charge only (no cash)
  • One-time use recyclable containers will be used 

 CURBSIDE & GUEST ROOM DELIVERY MENU 

  • BREAKFAST | 7:30am - 11am
  • DINNER 5pm - 10pm

Even when some activities are temporarily closed due to provincial restrictions, the timeless benefits of a Muskoka retreat are of courses available as always – the serenity of the  lake, rejuvenating fresh air and the adventure and exhilaration of simply being in nature.

Stay-at-Home/Enhanced Provincial Measures (Effective at least until February 11, 2021)

  • No indoor recreation facilities are allowed. Amba Spa, Indoor Pool, Fitness Room, Rock Climbing Wall, Stargazer Arcade, Family "Rec" Rooms and Escape Cabins will be closed. 
  • Winter sports shop closed - no equipment available.  Cross-country skiing, snowshoeing, ice-skating, disc golf, and snowmobiling (on your own machine) will be permitted with own equipment as long as social distancing and group gathering restrictions are maintained. Outdoor activities are subject to weather and snow conditions. 
  • Petting Farm, Pony Rides and Sleigh Rides will NOT be permitted
  • Yamaha Riding Adventures snowmobile tours and children's rides are NOT permitted
  • Trail use still requires waivers - please sign and submit in advance:  
    Winter Activity Waiver
    Fat Bike Rental Waiver (not available until at least February 11)
  • All ski hills are closed including Hidden Valley Highlands Ski Area
  • Eclipse Gallery open by appointment only
  • Arrowhead Provincial Park and Algonquin Provincial Park will be open
  • All recreation equipment will be sanitized 
  • Face shields or masks will be worn by hosts
  • Plexiglas at guest service counters 

Reduced capacity and/or staggered times based on current provincial restrictions 

ACTIVITIES NOT ALLOWED (to at least February 11) 

  • Winter Sports Shop - NO equipment available (skis, snowshoes, kick-sleds, golf discs, fat bikes)
  • Amba Spa
  • Indoor Pool
  • Fitness Room
  • Family "Rec" Rooms
  • Rock Climbing Wall
  • Stargazer Arcade
  • Treehouse Playspace
  • Escape Cabins
  • Board Games lending – please bring your own! 
  • Stoneleigh Farms - Petting Farm, Pony Rides & Sleigh Rides 
  • Yamaha Riding Adventures

Both Deerhurst golf courses are now closed for the season. 

  • Deerhurst Lakeside – Front 9 holes only to allow for additional green space for guest use on the back nine
  • Deerhurst Highlands – Full 18 holes
  • Driving ranges & putting greens on both courses will be available, but number of players using them at one time will be limited
  • Arrival at pro shop no earlier than 30 minutes prior to tee time, and departure is required immediately after the round
  • A maximum of 4 people will be allowed in the pro shops at any one time 
  • Golfers can pay in the golf shop by debit or credit card - no cash transactions
  • Retail items will be available for purchase in the pro shops
  • Golfers will have their own golf cart unless from the same address. (Walking is encouraged at Deerhurst Lakeside.)
  • Bunker rakes and ball washers will not be on course
  • Flags will stay in the holes (not to be touched) and the hole will have a barrier in it so the ball does not go all the way in the hole
  • Food and beverage service will be available at the courses. At Deerhurst Lakeside, pre-made sandwiches and snacks will be offered at the pro-shop. At Deerhurst Highlands, to-go selections will be available at the half-way house between Holes #1 and #10
  • High traffic touch points on golf carts and in pro shop will be sanitized regularly
  • Hand sanitizer stations at door entrances
  • Tee time intervals to be expanded to ensure distancing between groups 
  • No bag drop service 

Online Tee Times 

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