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Your Deerhurst Experience This Year

Our Commitment to Covid Safety for Our Guests, Hosts and Community

 

Deerhurst Resort has been awarded the Safe Travels Stamp for practising the standardized global health and hygiene protocols of the World Travel & Tourism Council (WTTC). The Safe Travels Stamp is an international symbol designed to allow travellers to recognize companies around the world who have adopted the WTTC’s health and hygiene protocols. For more information, click here.

 

How Your Deerhurst Resort Experience Has Been Tailored to These Times

While the resort experience has been altered somewhat to ensure Covid prevention measures are in full force,  everything you love about Muskoka – the lake, natural beauty, fresh air and cottage country relaxation – are available for you to enjoy,  just as it has since Deerhurst opened in 1896.  Be assured that we are taking the utmost measures for the safety and comfort of our guests, our hosts and our community and entrust any 

PROVINCIAL COVID MEASURES LEVEL

As of November 23, 2020, the health unit region where Deerhurst is located, Simcoe-Muskoka, is at the Restrict (intermediate measures) – Orange level within the Ontario provincial designations. Updated restrictions are noted below but see complete provincial information here

KEY MEASURES IN PLACE:

  • Temperature checks and screening are required prior to check-in or entering any resort restaurant. Should anyone in your party have symptoms, been in contact with a confirmed or possible Covid case, traveled outside the country or have a temperature of 38C or higher, we will be unable to permit entrance as a safety precaution for all our guests and hosts. Guests with a fever or other symptoms will be required to depart the resort, isolate and seek medical attention.
  • In restaurants maximum seating per table is 4 people. Social distancing and limited capacity in of 50 people in effect for all restaurants. Servers wear face shields or eye protection in addition to face masks.  Contact information for all patrons is collected and kept for one month, to be disclosed only to a medical officer of health when required for contact tracing. 
  • Alcohol can only be served between 9am and 9pm. All restaurants to close at 10pm, with no consumption of alcohol allowed after 10pm. 
  • Face masks are required in indoor public spaces as mandated by the Simcoe Muskoka Health Department. Please be prepared to wear a face mask at any public indoor space at the resort including the lobby, hallways, washrooms, spa or in restaurants when not seated.
  • All guests and hosts (staff) will be required to follow Covid measures including wearing face masks in inside public spaces, social distancing, hand washing hygiene and staying home and seeking medical attention if feeling unwell
  • All hosts are required to complete and pass a screening test prior to arriving at the resort 
  • All hosts will wear face masks or face shields in public areas
  • Frequent disinfecting of all high touch areas
  • Hand sanitizer stations at key traffic areas and entrances
  • No housekeeping service in guest rooms during stay 
  • Curbside Menu take out (guests and public) and delivery service to guest rooms 
  • Specific chaise lounge and Muskoka chair placement to ensure social distance at waterfront 
  • Debit or credit payment only; no cash transactions
  • No resort shuttle service 
  • Limits for organized gatherings in staffed facilities is 50 people indoors, with social distancing in place. 

WHAT TO BRING:

  • Personal supply of hand sanitizer or wipes
  • Your own face masks or other PPE if using them
  • Your favourite board games! (Deerhurst will not be lending board games since they cannot be effectively sanitized)
  • Grocery staples if staying in a unit with kitchen facilities to avoid local grocery trips

RESORT ACCESS: 

Please be aware that Deerhurst’s waterfront and grounds are for the exclusive use of resort guests and homeowners.  Especially with social distancing limiting capacity, no outside visitors are permitted to use amenities that are provided through the resort fee, even if visiting registered guests. This is to ensure all guests can fully enjoy the facilities they are paying for. Thank you.

GUEST WRISTBANDS are required to access the waterfront, grounds and the activities and benefits included with the  resort fee. Guests five years of age and under will not need to wear a wrist band. Separate  wristbands are provided for waterfront activities after signing a waiver.  

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  • Face masks are required in indoor public spaces as mandated by the Simcoe Muskoka Health Department. Please be prepared to wear a face mask at any public indoor space at the resort including the lobby, hallways, washrooms, spa etc. or when leaving table at a restaurant.
  • All Deerhurst hosts, guests and patrons are required to practice social distancing, frequent hand washing and/or use of hand sanitizer, and self-isolate and seek medical attention if experiencing symptoms.
  • All Deerhurst hosts will wear face masks plus/or face shields where more appropriate
  • Frequently touched surfaces in common areas will be sanitized with increased regularity
  • Housekeepers, kitchen and dishwashing staff are required to use protective gloves
  • Placement of hand sanitizer dispensers in all high traffic areas
  • Social distancing and hygiene reminders will be posted throughout key areas and included in guest information

 

  • Temperature checks are now required at check-in and when entering restaurants.
  • Plexiglas shields at main reception desk and other key guest service areas
  • One-time use guest welcome information
  • Increased disinfecting of frequently touched areas in guest rooms: doorknobs, light switches, toilet handles, faucets, taps, coffee machines, safe deposit pin pads, thermostats, telephones, remote controls, desk and counter surfaces, shampoo and conditioner dispensers, dresser drawer knobs and patio door handles
  • No stayover housekeeping service (i.e. no daily towel refresh, bed making, tidying)
  • All housekeeping hosts are required to wear protective gloves
  • Unnecessary decorative linens have been removed
  • No resort shuttle service

Executive Chef, Rory Golden and his culinary team have designed quality dining experiences that you expect at Deerhurst that can be easily enjoyed in a restaurant setting or in the comfort of your accommodation, most of which feature dining and kitchen areas. 

  • Current provincial restrictions limit restaurant seatings to four (4) people at a table. Larger parties will be split among multiple tables in compliance with these restrictions.
  • Temperature checks and screening are now required whenever entering a Deerhurst restaurant. Admittance requires no Covid symptoms and temperatures of less than 38C.
  • Contact information for every patron is to be collected and disclosed only to a medical officer of health or an inspector when requested for the purpose of contact tracing if required.
  • In-restaurant dining available in the Eclipse Restaurant and Terrace to a maximum of 50 people with social distancing in effect. See details and menu here
  • Take-out food and beverage orders are available for in-room dining or local resident orders with choices for individuals and families. Delivery to guest rooms also available. See Curbside & Guest Room Delivery Menu here
  • Alcoholic beverages included in curbside orders may only be consumed in guest rooms since no other indoor or outdoor areas are currently licensed. (Golf course beverages must be purchased at the course.)
  • One time use and online menus
  • Payment via debit, credit or room charge only
  • One-time use recyclable containers will be used 

 CURBSIDE & GUEST ROOM DELIVERY MENU 

  • BREAKFAST | Saturday & Sunday 7:30am - 11am
  • DINNER | 5PM - 10pm
  • DESSERTS | 5PM - 10pm

Most recreational activities are now available with adjusted Covid-prevention protocols. Some activities remain closed until allowed to open or safe practices are developed. The timeless benefits of a Muskoka retreat are of courses available as always – the serenity of the  lake, rejuvenating fresh air and the adventure and exhilaration of simply being in nature.

  • All recreation equipment will be sanitized 
  • Face shields or masks will be worn by hosts
  • Plexiglas at guest service counters 
  • Reduced capacity and/or staggered times 
  • Digital waivers

ACTIVITIES NOW AVAILABLE 
Dependent on weather and/or water temperature. All activities marked with * are included with resort fee and are available for guest use only. Availability of activities and facilities is based on provincial restrictions in place and may be subject to change.

  • Indoor Pool open for guests daily 7am - 9pm.  Hot tub  is NOT available.
  • Fitness Room - Open 24 hrs with room keycard 
  • Rock Climbing Wall - Open Saturday & Sunday
  • Family 'Rec Rooms' with ping pong, card table, Netflix viewing area - reserve in advance
  • Petting Farm at the Deerhurst Riding Stable Pay-as-you-play 
  • Yamaha ATV Riding Adventures Pay-as-you-play 
  • Added green space* on the back 9 holes of the Deerhurst Lakeside golf course which will be used for walking, running, fun fitness trail, mini-soccer field or other outdoor enjoyment
  • Disc golf course and equipment - included in resort fee for guests; available to the public $20/person
  • Hiking Trails*  - Lookout Hiking Trail and Sanctuary Hiking Trail
  • Starlight Trail - lit nightly from 5 - 11pm for hiking around the bay 
  • Paintball - Pay-as-you-play; advance booking 
  • Tennis Courts* and equipment (tennis balls by purchase only)  
  • Basketball and equipment*
  • Eclipse Art Gallery 
  • Amba Spa - Some services will not be available see website for details
  • Arrowhead Park Day-use trails only; vehicle permit required
  • Algonquin Park Day-use trails only; vehicle permit required
  • Escape Cabins
  • Stargazer Ridge Children’s Arcade - family bookings required in advance

ACTIVITIES NOT AVAILABLE 

  • Board Games – please bring your own! 
  • Treehouse Playspace Closed until further notice
  • All waterfront  and beach activities and outdoor pools closed for the season 
  • Treetop Trekking Closed for season
  • Golf courses closed for the season 
  •  

Both Deerhurst golf courses are now closed for the season. 

  • Deerhurst Lakeside – Front 9 holes only to allow for additional green space for guest use on the back nine
  • Deerhurst Highlands – Full 18 holes
  • Driving ranges & putting greens on both courses will be available, but number of players using them at one time will be limited
  • Arrival at pro shop no earlier than 30 minutes prior to tee time, and departure is required immediately after the round
  • A maximum of 4 people will be allowed in the pro shops at any one time 
  • Golfers can pay in the golf shop by debit or credit card - no cash transactions
  • Retail items will be available for purchase in the pro shops
  • Golfers will have their own golf cart unless from the same address. (Walking is encouraged at Deerhurst Lakeside.)
  • Bunker rakes and ball washers will not be on course
  • Flags will stay in the holes (not to be touched) and the hole will have a barrier in it so the ball does not go all the way in the hole
  • Food and beverage service will be available at the courses. At Deerhurst Lakeside, pre-made sandwiches and snacks will be offered at the pro-shop. At Deerhurst Highlands, to-go selections will be available at the half-way house between Holes #1 and #10
  • High traffic touch points on golf carts and in pro shop will be sanitized regularly
  • Hand sanitizer stations at door entrances
  • Tee time intervals to be expanded to ensure distancing between groups 
  • No bag drop service 

Online Tee Times 

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