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Deposit and Cancellation Policy

Terms of Use & Privacy Policy On Bookings

Rates quoted are subject to change without notice and do not include HST (13%). Some packages and rates require minimum stays, and may not be available on long weekends and holidays.

Special packages and promotional rates are mutually exclusive.

All facilities are subject to availability and conditions. Deerhurst Resort is not responsible for any package components or recreational opportunities made unavailable due to weather or any circumstances beyond our control. Some limitations on usage may apply.

Check-in time is anytime after 4pm (1600 hours)

Check-out time is by 11am (1100 hours). Additional charges will be applied if you do not check out by 11am.

Resort Fee

Effective December 12, 2013, the nightly resort fee includes year-round benefits and several new seasonal services previously charged for:


  • Parking
  • Hi-speed wireless internet resort-wide
  • In-room tea & coffee service

Use of:

  • Indoor pool
  • Hot tub
  • Children’s wading pool
  • Pool towel service
  • Fitness room
  • Board games

Summer (mid-May to mid-October)

Use of:

  • Splash Zone inflatable waterpark
  • Outdoor pool
  • Golf practice green
  • Canoes
  • Stand-up paddle boards
  • Kayaks
  • Lifejackets
  • Beach towel service
  • Beach access & chaise lounges
  • Hiking trails
  • Tennis courts
  • Basketball hoop
  • Volleyball court

Winter (late December to mid-March)
Use of:

  • Cross country ski equipment (skis, poles & boots)
  • Cross-country ski trails
  • Snowshoes
  • Snowshoe trails
  • Ice-skates
  • Outdoor skating rink
  • Hockey equipment


A deposit equal to one night’s accommodation is required at time of booking, fully refundable up to 7 days prior to arrival. 7 days prior to arrival the balance is charged to the credit card at which time the entire amount becomes non-refundable if cancelled/shortened.


In the event of cancellation of all or part of a booking, the deposit will be refunded when Deerhurst Resort receives a minimum 7 days notice, after which any deposit/prepayment will be non refundable. Cancellation policy may vary for select special events which will be noted specifically.


Standard pets are welcome in specially designated accommodations and areas of Deerhurst Resort. Simply request pet-friendly accommodation in our Pavilion Rooms and up to two pets per room may enjoy a Muskoka getaway with the rest of the family. For the enjoyment, comfort and safety of all of our guests, pets must be fully trained and socialized and kept within designated areas of the resort on a leash or in a carrier when outside. A pet accommodation fee of $50* per stay, per room will be applied. (Service dogs are exempt from pet policy restrictions.) See our complete pet policy and designated pet areas.

Smoking Policy

Deerhurst is fully compliant with Smoke-Free Ontario Legislation and smoking is not permitted in any enclosed space on property including guestrooms. Should smoking occur in a guestroom during an occupancy, an additional charge will be added to the room account to cover the cost of cleaning.

Minimum charges for cleaning of resort guestrooms are as follows:

Pavilion Rooms – $250 per guestroom
Junior 1 Bedroom Suites – $400 per unit
One Bedroom Suites – $400 per unit
Two Bedroom Suites – $500 per unit
Three Bedroom Suites – $600 per unit

For further information call 1-800-461-4393.

What Personal Information is Collected

We interpret “Personal Information” as meaning information that specifically identifies a Guest as an individual and is provided to or collected by the Resort. The type of Personal Information the Resort collects, uses and discloses may include without limitation, an individual’s name, residential mailing address, residential phone numbers or email addresses, personal financial and credit information, verification of age for age-related programs, citizenship, place of employment, and personal preferences.

  • The Resort collects and uses Personal Information for the following purposes:
  • Maintaining a record of our Guest’s stay with us for customer service and to better facilitate our Guest’s next check-in;
  • Meeting our Guest’s personal preferences and needs during their stay at the Resort;
  • Advising our Guest of goods and services offered by, or by arrangement with the Resort;
  • Improving the goods and services we offer to our Guest in the future;
  • Compliance with all municipal, provincial, federal and other applicable laws regarding their stay at the Resort;
  • Advising Guests of present and future marketing campaigns by Deerhurst Resort or one of its Skyline affiliates via newsletters and promotional materials;
  • Confirming information necessary for credit transactions with our Guest;and
  • Such other specific purposes which are communicated to the Guest by the Resort and its staff before collection.

When Personal Information is to be used for a purpose not previously identified, the new purpose will be identified prior to use.

Consent to Collect of Disclose Personal Information

The Resort does not collect, use or disclose a Guest’s Personal Information without their knowledge and consent, except in certain extraordinary circumstances. Such extraordinary circumstances include without limitation, when legal, medical or security reasons make it impossible or impractical to obtain consent. The most common methods we use to obtain consent to collect and use Guest Personal Information are by Guests completing registration cards, providing Personal Information to Resort staff members over the phone, by making a reservation through the Deerhurst Resort web site or other booking agencies including on-line booking agencies that facilitate making Guest reservations at Deerhurst Resort and by enrolling in Deerhurst Resort’s e-club.

We may use, share among us and disclose a Guest’s Personal Information to Deerhurst Resort’s Skyline affiliates.

Our Guests may choose to “opt out”, thereby withdrawing their consent at any time, subject to any legal or contractual restrictions and reasonable notice. A Guest’s refusal to provide, or withdrawal of, his/her consent may affect the Resort’s ability to provide the Guest with its services. The Resort will inform the Guest of the implications of such withdrawal. To withdraw consent, a Guest should contact the Chief Privacy Officer at 1235 Deerhurst Dr HUNTSVILLE ON P1H 2E8 or at

Limitations on Collection and Retention of Personal Information

The Resort limits the collection of a Guest’s Personal Information to that which is necessary for the purposes identified above in this Privacy Policy, or for any additional purpose identified to the Guest before collection of the Personal Information. As well, Personal Information is not used or disclosed for purposes other than those for which it was originally collected, except with the consent of the Guest or as required by law. Personal information is only retained as long as necessary for the fulfillment of these purposes, after which it is destroyed, erased, or rendered anonymous.

Completeness and Accuracy

The Resort strives to ensure that Guest’s Personal Information is as accurate, complete, and up-to-date as is necessary for the purposes for which it is used.

Security Safeguards

The Resort has security safeguards in place designed to protect against loss, theft, unauthorized access, disclosure, copying, use or modification of Guest’s Personal Information in the care of the Resort. The nature of the safeguards will depend on the sensitivity, format, location and storage of the Personal Information.

Guest Access and Accountability

The Resort is responsible for the Personal Information under its control and has appointed a Chief Privacy Officer to ensure that it complies with all applicable privacy legislation and the terms of this Privacy Policy. The Chief Privacy Officer addresses and investigates questions or concerns regarding a Guest’s Personal Information. To reach the Chief Privacy Officer, please call 1-705-789-7151, or email him/her at A copy of this Privacy Policy (and any future updates) is available at

The Resort will provide a Guest access to their Personal Information. The Resort will correct or amend any inaccuracies in the Guest’s Personal Information. The Resort has the right to refuse a Guest’s request for access to personal information if:

  • The information is protected by legal privilege;
  • Granting access would reveal confidential commercial information;
  • Doing so would reasonably be expected to threaten the life of security of another individual;
  • The information was collected for purposes related to the detection and prevention of fraud;
  • The information was generated in the course of a formal dispute resolution process; or
  • The information would likely reveal personal information about another individual.

Challenging Compliance

Guests are encouraged to discuss any privacy issues with the Chief Privacy Officer. Upon request, the Resort will inform a Guest on the procedures in place to receive and respond to complaints or inquiries about the Resort’s policies and practices relating to the handling of Personal Information.


As the Internet is not yet a fully secure medium and therefore complete confidentiality and privacy cannot be ensured, Deerhurst Resort will not be liable for any damages resulting from the transmission of confidential or Personal Information to us.