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Covid-19 Related Cancellation Policy Updates
EFFECTIVE FOR RESERVATIONS DURING THE RESORT’S CLOSURE:
Due to the resort’s closure all deposits for individual reservations within the anticipated closure period are being fully refunded across the board. Due to the high volume of refunds and limited resources during the resort’s closure, please expect this process to take much longer than anticipated.
FOR RESERVATIONS LEADING UP TO MARCH 16, 2020:
In the two week period leading up to the resort closure on March 16, 2020, Deerhurst recognized that, while travel advisories within Canada nor social distancing measures had yet been mandated by governments at that time, some guests would prefer to stay home and would want to cancel short-term. Any deposits for individual reservation cancellations made at least 7 days prior to arrival were fully refunded according to our regular policy. However for those wishing to cancel within that 7-day period due to their Covid-19 related concerns, Deerhurst set aside its usual policy of deposit forfeiture and extended the deposit as a credit for a future stay within two years.
Standard Deposit & Cancellation Policy
A deposit equal to one night’s accommodation is required at time of booking, fully refundable up to 7 days prior to arrival. 7 days prior to arrival the balance is charged to the credit card at which time the entire amount becomes non-refundable if cancelled/shortened.
Reservations Policies and Terms
Rates quoted are subject to change without notice and do not include HST (13%). Some packages and rates require minimum stays, and may not be available on long weekends and holidays.
Special packages and promotional rates are mutually exclusive.
All facilities are subject to availability and conditions. Deerhurst Resort is not responsible for any package components or recreational opportunities made unavailable due to weather or any circumstances beyond our control. Some limitations on usage may apply.
Check-in time is anytime after 4pm (1600 hours)
Check-out time is by 11am (1100 hours). Additional charges will be applied if you do not check out by 11am.
In the event of cancellation of all or part of a booking, the deposit will be refunded when Deerhurst Resort receives a minimum 7 days notice, after which any deposit/prepayment will be non refundable. Cancellation policy may vary for select special events which will be noted specifically.
The Harmonized Sales Tax (HST) is 13% in Ontario. The new Municipal Accommodation Tax of 4% on accommodation is being implemented by the Town of Huntsville effective April 1, 2019. The tax applies to accommodation only and will not be applicable to food, beverages, activities or other resort amenities that you may enjoy during your stay. This is a mandatory tax that has already been implemented in many other cities in Ontario and will continue to be implemented throughout most of the province over the next 12 months. The purpose of the tax is to enhance the offerings for tourists in the Town of Huntsville and to better promote the town and the surrounding area to new and returning visitors. Just like the HST, the MAT is a government mandated tax that is not directed by Deerhurst Resort, nor is it optional. If you have any questions about the MAT we invite you to learn more by visiting the Town of Huntsville’s website at: https://myhuntsville.ca/MAT
Standard pets are welcome in specially designated accommodations and areas of Deerhurst Resort. Simply request pet-friendly accommodation in our Pavilion Rooms and up to two pets per room may enjoy a Muskoka getaway with the rest of the family. For the enjoyment, comfort and safety of all of our guests, pets must be fully trained and socialized and kept within designated areas of the resort on a leash or in a carrier when outside. A pet accommodation fee of $50* per stay, per room will be applied. (Service dogs are exempt from pet policy restrictions.) See our complete pet policy and designated pet areas.
Smoking & Cannabis Use Policy
With respect for all guests, especially families with children, Deerhurst is fully compliant with Smoke-Free Ontario Legislation therefore the smoking of any substance (including but not limited to tobacco, vaping, recreational and medical cannabis) is NOT permitted in any enclosed space on resort property or public areas. This includes restaurants and patios, guestrooms and balconies, meeting/banquet rooms and outdoor event venues. Smoking is also not permitted on our beach and waterfront areas, or in resort vehicles (pontoon boat tours, shuttle vans, wagon rides, etc.) and activity areas. Deerhurst reserves the right to designate any area as non-smoking Smoking is restricted to those 19 years of age and over.
Guest Rooms & Balconies: Should smoking occur in a guestroom during occupancy, an additional charge will be added to the room account to cover the cost of cleaning.
Minimum charges for cleaning of resort guestrooms are as follows. Additional charges will apply if further cleaning or replacement of materials is required in which case, the offending occupant would be liable for loss of business during such time as the room is not available for guest use, or if compensation is required to be given to future guests who are negatively affected by the residual effects of smoking including adverse odours.
Pavilion Rooms – $250 per guestroom + HST
Junior 1 Bedroom Suites – $400 per unit + HST
One Bedroom Suites – $400 per unit + HST
Two Bedroom Suites – $500 per unit + HST
Three Bedroom Suites – $600 per unit + HST
External Smoking Restrictions:
Smoking of any substance is prohibited within 9 metres (30 feet) from any resort building door way. Smoking is also prohibited on or within 9 metres of any beach, waterfront, activity or other public area.
Designated Smoking Areas
- A Smoking Area is located at at the covered hut on the west side of the Pavilion parking lot (closest to the General Store exit)
- Smoking is permitted on golf courses as long as all players concur
- Butts must be disposed of in proper receptacles
All other restrictions included in the Smoke-Free Ontario legislation and the federal Cannabis Control Act (Bill 36) are in effect.
Edible Cannabis – What’s Allowed, What’s Not
The following is a summary interpretation; it does not supersede any aspect of the Cannabis Control Act as outlined here: https://www.canada.ca/en/services/health/campaigns/cannabis/canadians.html#a5
- Eatable consumption of cannabis products are allowed in guest rooms. Recreational edible cannabis is NOT allowed in restaurants and bars or public areas
- People can consume edible cannabis for a medical purpose related to a disability anywhere on the premises.
- The sale of Edible cannabis is not yet legal pending the development and enforcement of federal regulations for their production.
- The same intoxication laws that govern alcohol cover cannabis and all other drugs.
For further information call 1-800-461-4393.
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