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Reservation Policies

Reservations Policies and Terms 

Rates quoted are subject to change without notice and do not include HST (13%). Some packages and rates require minimum stays, and may not be available on long weekends and holidays.

Special packages and promotional rates are mutually exclusive.

All facilities are subject to availability and conditions. Deerhurst Resort is not responsible for any package components or recreational opportunities made unavailable due to weather or any circumstances beyond our control. Some limitations on usage may apply.

Check-in time is anytime after 4pm (1600 hours)

Check-out time is by 11am (1100 hours). Additional charges will be applied if you do not check out by 11am.

Resort Fee

The nightly resort fee includes year-round benefits as outlined here.


A deposit equal to one night’s accommodation is required at time of booking, fully refundable up to 7 days prior to arrival. 7 days prior to arrival the balance is charged to the credit card at which time the entire amount becomes non-refundable if cancelled/shortened.


In the event of cancellation of all or part of a booking, the deposit will be refunded when Deerhurst Resort receives a minimum 7 days notice, after which any deposit/prepayment will be non refundable. Cancellation policy may vary for select special events which will be noted specifically.

Pet Policy

Standard pets are welcome in specially designated accommodations and areas of Deerhurst Resort. Simply request pet-friendly accommodation in our Pavilion Rooms and up to two pets per room may enjoy a Muskoka getaway with the rest of the family. For the enjoyment, comfort and safety of all of our guests, pets must be fully trained and socialized and kept within designated areas of the resort on a leash or in a carrier when outside. A pet accommodation fee of $50* per stay, per room will be applied. (Service dogs are exempt from pet policy restrictions.) See our complete pet policy and designated pet areas.

Smoking Policy

Deerhurst is fully compliant with Smoke-Free Ontario Legislation and smoking is not permitted in any enclosed space on property including guestrooms. Should smoking occur in a guestroom during an occupancy, an additional charge will be added to the room account to cover the cost of cleaning.

Minimum charges for cleaning of resort guestrooms are as follows:

Pavilion Rooms – $250 per guestroom
Junior 1 Bedroom Suites – $400 per unit
One Bedroom Suites – $400 per unit
Two Bedroom Suites – $500 per unit
Three Bedroom Suites – $600 per unit

For further information call 1-800-461-4393.

What Personal Information is Collected

Please review our Privacy Policy here.